Kwik Pets Accessibility

We’re Here for Every Pet Parent!!

At Kwik Pets, we truly value the unique needs of every pet parent. We believe that everyone should be able to enjoy the convenience, trusted products, and affordability we offer. We also understand that pets often play an important role in providing safety, confidence, and companionship to individuals with emotional, cognitive, or physical challenges. That’s why we are actively working to make Kwik Pets a more accessible and inclusive online destination for all pet parents.

Setting Our Standards High

We are in the process of aligning our website and mobile applications with Level AA of the W3C Web Content Accessibility Guidelines (WCAG) 2.1. These globally recognized standards guide us in creating digital experiences that are accessible, consistent, and user-friendly for everyone.

How We’re Creating an Accessible Experience

  • Listening to Our Users

    Accessibility begins with understanding. We continually engage with users with disabilities to learn about their needs and design experiences that genuinely meet their needs.

  • Making Accessibility Part of Every Stage

    Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

  • Building with Consistency

    We are developing a design framework that will help us build interfaces with consistent navigation and predictable layouts. Over time, this will make it easier for pet parents using assistive technology to shop with confidence.

  • Prioritizing Accessibility Issues

    As we identify accessibility challenges, we aim to address them as quickly and effectively as possible. Your feedback plays a key role in helping us identify and fix these issues.

  • Continuous Learning and Training

    Our team is always learning about new ways to make experiences smoother, faster, and more inclusive for all users.

  • Proactively Seeking External Validation

    Alongside our internal experts, we collaborate with trusted third-party professionals for accessibility testing and audits. This helps us maintain objectivity and continuously raise our standards.

Accessibility Features

For many pet parents, accessibility means having a website or app that works well with the assistive technologies they rely on—such as screen readers, screen magnifiers, speech input, and keyboard/switch devices. At Kwik Pets, we are working on developing features that will better support these technologies and create a smoother experience for all users.

  • Site Structure

    We’re working to create a clear and consistent heading structure, lists, and navigation patterns to make browsing more efficient for users of assistive technology.

  • Text Equivalents

    We’re working to provide meaningful alternative text for images, graphics, and media, ensuring that important information is accessible to users with visual impairments who rely on screen readers.

  • Keyboard and Gesture Navigation

    We’re working to improve navigation without a mouse—whether through keyboard-only access, switching devices, or using appropriate gestures on mobile devices.

  • Consistency

    Browsing e-commerce sites with hundreds of categories and thousands of products can feel overwhelming. That’s why we’re working to make each repeated interaction consistent with the last—helping users understand and predict how to shop more efficiently without added cognitive load.

Assistance and Feedback

Kwik Pets is working to make its website and mobile apps accessible to all, including individuals with disabilities. If you experience challenges while shopping or need extra guidance in choosing products, our customer support team is available 24/7 at (888) 789-5945 and will be glad to assist you.

Accessibility is an ongoing effort, and we are always looking for new ways to improve. If you’d like to share feedback, suggestions, or report a technical accessibility issue, please get in touch with our accessibility team at [email protected].